Privacy Policy

1. Introduction

IceGate EDI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EDI filing platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and contact details
• Company information and business registration details
• Account credentials and authentication information
• Payment and billing information
• Professional certifications and licenses

2.2 Business Information

As part of our EDI services, we may collect:

• Import/export documentation and trade data
• Financial records and transaction information
• Employee data for HR management services
• Customs and regulatory compliance information

2.3 Technical Information

We automatically collect certain technical information:

• IP addresses, browser type, and device information
• Usage patterns and system interaction logs
• Performance data and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing EDI filing and business management services
• Processing transactions and managing billing
• Ensuring compliance with regulatory requirements
• Improving our platform and developing new features
• Providing customer support and technical assistance
• Sending service updates and important notifications
• Conducting security monitoring and fraud prevention

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Regulatory Compliance

We may share information with customs authorities, regulatory bodies, and government agencies as required for EDI filing and compliance purposes.

4.2 Service Providers

We may engage third-party service providers for hosting, payment processing, and other operational services, subject to strict confidentiality agreements.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and the safety of our users.

5. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for data transmission
• Secure data storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication and access logging
• Compliance with industry security standards

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. EDI filing records may be retained for extended periods as required by customs and tax regulations.

7. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal data
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to processing for marketing purposes
• Request data portability where applicable
• Withdraw consent for data processing

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized services. You can control cookie settings through your browser preferences.

9. International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our platform or via email.

11. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact us:

12. Compliance

This Privacy Policy complies with applicable data protection laws including the Information Technology Act, 2000, and other relevant Indian privacy regulations.